CAN I PAY WITHOUT PAYPAL ACCOUNT?
Yes, you can pay by credit card or with your Paypal account.
WHAT ARE THE DELIVERY TIMES ?
Please note that some KRAFT ACCESSORIES require several days of preparation. If the item is in stock, count a shipment within 24 to 48h maximum, excluding days weekends and holidays For France, the delivery time is 24 to 72h. Allow about 10 days for an international delivery.
I live outside France, can I order?
You can place an order from any of the countries mentioned in the list indicated when you validate your basket,
HOW TO TRACK MY ORDER ?
When your order is shipped, you will receive a confirmation email containing your tracking number. Number to enter on the official website of La Poste for a detailed follow-up.
TERMS OF SALES
The present conditions are concluded, in France, within the framework of a system of distance selling,
ARTICLE 1 - Acceptance of these general conditions
The fact for a customer to fill the order form and confirm his order by completing the formalities required to pay the price, is full acceptance of these terms and conditions that he expressly accepts without reservation.
ARTICLE 2 - Validation of the order and confirmation of contract
The information provided by the buyer when placing an order is binding on the latter: in the event of an error in the addressee's details, CREATEICH can not be held responsible for the impossibility in which it may be to deliver the items ordered. Any refusal of acceptance of an order can be confirmed by return e-mail at the latest within 72 working hours. CREATEICH also reserves the right not to register a payment and therefore not to confirm an order, especially for reasons of financial security or other.
ARTICLE 3 - Retraction-Returns
The customer has the right to return his purchase at his expense within 15 days from receipt of the package. In case of exchange, the product must be returned in its original packaging, accompanied by all possible accessories. CREATEICH will entitle you in this case to a credit that must be used on the site in the month following its date of issue. You must return your goods to the following address, along with your name, surname and order number. Custom or custom-made items are not returned or exchanged.
CREATEICH Lili P. Créations
66 B, Rue de Balanos
33470 LE TEICH
Shipping costs are the responsibility of the customer.
ARTICLE 4 -Shipping costs are the responsibility of the customer.
ARTICLE 5 - Price
The prices are printed in euros. The prices indicated next to the photos of the products are those in force at the time of the consultation and can be modified thereafter, without notice. They do not understand the price of transportation. The total amount indicated in the order confirmation is the final price, expressed all taxes included, including the price of the transport according to the choice of the delivery method made by the customer.
Any customs duties to be paid at destination are the responsibility of the customer.
ARTICLE 6 - Payment
The price charged to the customer is the price indicated at the time of order confirmation. The price of the order is payable in cash at the time of the order. Payment is made by credit card, check or Paypal account.
CREATEICH uses secure payment PAYPAL and CB.
The credit card number, validation date and cryptogram digits are transmitted encrypted. The information concerning your card (number and date of validity) does not transit on the CREATEICH website. This transaction happens on the banking server.
IMPORTANT: CREATEICH accepts payments by bank check in Euros coming only from banks domiciled in France. PLEASE CONTACT US FOR A PAYMENT BY CHECK.
ARTICLE 7 - Disputes
This contract is subject to French law. CREATEICH can not be held liable for damages that may result from improper use of products marketed or any product modifications resulting from manufacturers. The CREATEICH liability will, in any case, be limited to the amount of the order. In case of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution. Complaints or disputes will always be received with attention and kindness. In case of dispute, the Commercial Court of Grasse is the only competent, regardless of the place of delivery and the method of payment accepted.
The goods shipped will remain the property of CREATEICH until the last day of payment in accordance with the terms of the law n ° 80-335 of May 12, 1980.
ARTICLE 8 - Guarantees
The buyer takes advantage of the legal provisions regarding the guarantee against the hidden defect. This warranty does not cover the improper use and storage of objects.
ARTICLE 9 - Confidentiality
The personal information requested for the purposes of distance selling are mandatory, they are essential for the processing of the order, delivery and billing. The lack of information causes the customer's order to be ignored. In accordance with the law "Informatique et Libertés" of January 6, 1978, the processing of personal information relating to customers has been declared to the Commission Nationale Informatique et Libertés or CNIL.
ARTICLE 10 - Shipping and Delivery
Please note that some items require several days of preparation.
The delivery address must not be a post office box: if this were the case, the order will not be taken into consideration.
Delivery is made either to the customer who placed the order or to another person expressly specified by the customer.
Delivery times may vary depending on the destination and method of payment chosen:
Possible delays do not entitle the buyer to claim damages.
The products always travel at the risk of the recipient.
When receiving the package, the customer must check the contents. He can only make reservations if the package is damaged and if its content does not comply with his order.
Delivery costs are calculated based on the weight of the package, its destination and the delivery method chosen.
Shipping and customs charges for the eventual return of a product are the responsibility of the customer.
Products are only available within the limits of available stocks. The customer will be notified if a product ordered is unavailable.
Are regarded as force majeure relieving not to deliver, the wars, the riots, the fires, the strikes, the accidents, the fortuitous cases and the impossibility to stock up.
Any product ordered but prohibited for import into the country of destination will not be delivered. It is the responsibility of each customer not to order products that may be prohibited for import into his country. If this were the case, CREATEICH would not be held responsible for the rejection of the delivery by the authorities of the country of destination.
Preparation and delivery times:
CREATEICH prepares orders as quickly as possible, usually within 24 hours (working days). The parcels are then dispatched by post from Monday to Friday (except holidays). The preparation time is maximum 48h (excluding creations on order, and during sales).
TO ENSURE A BETTER RECEPTION OF YOUR PACKAGE PLEASE WISH TO CHOOSE THE "COLISSIMO" SHIPPING MODE
Metropolitan France: 2 to 5 working days after preparation.
International & Overseas: 5 to 10 days after preparation.
For more information, contact us by email at the following address:
GOOD SHOPPING !